Refunds, returns and exchanges: unfortunately, we are unable to accept refunds, returns or exchanges once your order has been shipped to you.
Canceling an order: if you wish to cancel your order, please ensure that you do so before it has been shipped out from our warehouse.
Damaged products: we understand that receiving a damaged product can be frustrating, and we apologize for any inconvenience caused. Please email us at contact@kikkaracosmetics.com with photos of the damaged product, and we will resolve the issue promptly.